Shipping Policy

Fulfillment Promise

YPF is both a manufacturer and distributor of our products. We are proud to ship with FedEx and UPS. Our fulfillment times are as follows for the United States and Canada:

In Stock Products are shipped within 3 business days of order. Please refer to the map to see how many days your packages will be in transit.

On Back Order Products are shipped within 10 business days of order.

These are estimated shipment transit times. We are not responsible for delays caused by carriers.

FREE Ground Shipping on orders $300+ to US commercial address*

We offer FREE shipping on all orders of $300 or more for all continental USA orders to a business or commercial address. For orders under $300 or home addresses we offer a variety of shipping options with FedEx that are presented to you at check out.

Once your order is ready for shipment, please refer to the map on this page from FedEx that shows how long it will take with ground shipments.

If you are located in Alaska, Hawaii, or Puerto Rico please contact us to discuss the best shipment methods.

We ship Monday – Thursday until 5pm. We do not ship on weekends or national holidays.

*The commercial address validation is based on the FedEx validation system. Each city has different zoning for residential addresses and commercial addresses. Please contact us if you find your commercial address is incorrectly identified as a home address.

Return Policy

We do not accept returns unless the items are damaged or incorrectly sent. Please contact us immediately if your shipment has had a problem.

We do NOT give refunds for clients who are unable to clear customs in their respective nations.

Damaged or Lost Shipments

In the unfortunate event that you have a lost or damaged shipment, please fill out this claim form so we can report it to FedEx. Please be as detailed as you can with photos. We will work with both you and FedEx to find the best solution.

International Shipments

All direct freight shipments (non-freight forwarders) are sent FOB from Norfolk or Baltimore, via sea freight. We recommend airfreight for only small amounts of samples. If you are unfamiliar with FOB, learn more about INCOTERMS here. We can provide the standard needed documents for import.

Read our blog post to understand terms used in international shipping here

Minimum order for sea freight is 1 pallet (60 boxes).

We do not provide refunds if you are unable to clear the import customs of your respective country – please do the research to know what laws your country has in regards to importing US food products.

Freight Forwarders

For clients with international freight forwarders in Miami or other cities, we can ship it directly to your freight forwarder company. Please include all information necessary for your order to make it to your country. All orders over 300 USD will still qualify for free shipping to freight forwarding companies in the continental United States.

Caribbean Freight Forwarder in Miami – Caribconex