Fulfillment Promise
YPF is both a manufacturer and distributor of our products. We are proud to ship with FedEx. Our fulfillment times are as follows for the United States and Canada:
In Stock Products are shipped within 3 business days of order. Please refer to the map to see how many days your packages will be in transit.
On Back Order Products are shipped within 10 business days of order.
These are estimated shipment transit times. We are not responsible for delays caused by carriers.
FREE Ground Shipping on orders $300+ to US business address
We offer FREE shipping on all orders of $300 or more for all continental USA orders to a business address. For orders under $300 we offer a variety of shipping options with FedEx that are presented to you at check out.
Once your order is ready for shipment, please refer to this map from FedEx that shows how long it will take with the free ground shipments.
Continental US orders that qualify for free business shipping that have entered a home address instead of a business address will be charged an additional fee to cover FedEx home surcharge fees.
If you are located in Alaska, Hawaii, or Puerto Rico please contact us to discuss the best shipment methods.
We ship Monday – Thursday until 5pm. We do not ship on weekends or national holidays.
Return Policy
We do not accept returns unless the items are damaged or incorrectly sent. Please contact us immediately if your shipment has had a problem.
We do NOT give refunds for clients who are unable to clear customs in their respective nations.
International Shipments
All direct freight shipments (non-freight forwarders) are sent FOB from Norfolk, Virginia via sea freight. We recommend airfreight for only small amounts of samples. If you are unfamiliar with FOB, learn more about INCOTERMS here. We can provide the standard needed documents for import.
Minimum order for sea freight is 1 pallet (60 boxes).
We do not provide refunds if you are unable to clear the import customs of your respective country – please do the research to know what laws your country has in regards to importing US food products.
Freight Forwarders
For clients with international freight forwarders in Miami or other cities, we can ship it directly to your freight forwarder company. Please include all information necessary for your order to make it to your country. All orders over 300 USD will still qualify for free shipping to freight forwarding companies in the continental United States.
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