You’ve got some questions.
We’ve got some answers…
We welcome all questions and inquiries at YPF. Here we’ve tried our best to answer the usual questions we get to help you make the right decisions in your business.
What is your MOQ?
For our retail customers we have no minimum order. To purchase at wholesale prices, our minimum purchase is 5 boxes per flavor.
What is your lead time?
If you are buying as a retail customer in the continental USA it will be shipped 5-7 days after you place an order. If it was “on back order” the shipping time is two weeks.
For large wholesale customers, we generally ask our clients to allow 3 weeks of production from the time the order is submitted to the time the order is ready to ship, but this of course varies between seasons and the quantity that needs to be produced.
How do I order?
Please visit our store on this website. You can buy it by bag or box. If you would like to order in larger quantity you can sign up for our discounted prices at the wholesale section.
Is shipping free?
Yes! If you are located in the lower 48 states then shipping is always free for you! If you live in Alaska or Hawaii contact us to discuss shipping options. No hidden fees with us, ever!
Can you ship it to my country?
Sure can! If your country has trade relations with the USA then we can send it by air or sea FOB. We recommend working with a freight forwarder in America to help you clear the necessary hurdles for import to your country. All prices are FOB. Contact us to get a rate.
Can I become an exclusive distributor in my country?
For some countries we do offer an exclusive distributorship. A minimum purchase is required each year. Sign up in our wholesale section for more details.
How much does it yield?
Each bag of 2kg yields up to 10 liters of mixed product ready for the customer.
Can you make custom flavors?
Yes we can. Contact us to discuss further. We love new ideas.
How do I make it?
Just add water and milk to each bag. No hassle, no measuring, no complicated recipe.
What machines do you recommend?
Any commercial soft serve machines will do the job. Contact us if you need more info on the types of machines.
Are you Halal?
Yes we are.
Can you make it vegan?
We currently have eight soft serve flavors that are available in vegan: Vanilla, Chocolate, Coconut, Green Tea, Taro, Pistachio, and Mint Chocolate.
Can you make it sugar free?
We are developing a sugar free version. Stay tuned.
How much is in each box?
Each box is 6 bags of 2kg.
Do you do customized labeling?
We can. Contact us so we can discuss it further.
Can you label it in my language?
If your country requires our product to be imported with language specific labels we can accommodate to that.
Can cultures live in a powder format?
Typically no. However at YPF we have managed to inactivate probiotics in a powder format that can stay alive even if they are kept at room temperature. The cultures become activated once they are blended with milk and water.
Is it gluten free?
Yes with the exception of our Cookies n’ Cream, Cake Batter, and Chocolate Cookie Dough flavors.
Can I buy it for personal use?
We are b2b only. But if you have a personal soft serve machine then well…party time!
Can you give me a discount?
Our prices are set on a sliding scale for b2b only. The more you buy, the steeper the discount. Sign into the wholesale area to learn more.